Frequently Asked Questions

There's no individual opt-out, because the system reads audit logs from company-owned cloud services rather than anything on a person's device. What you can control is who is included in the system at all, what services are connected, and who can see what. Nothing is installed on anyone's computer, and no message or file content is ever read.

If you give individual users access to the product, they can see their own activities and adjust the duration estimates on any activity, which recomputes their day. Whether individual employees get access at all is your choice as an organization. Many customers start with managers only and expand from there.

No. Managers are scoped to their own team and the people who report up into them. They can't browse other teams or look across the org. Executives with full access are the only exception, per the hierarchy your admins configure.

Yes. Each instance connects as its own service with its own user mapping. This is the recommended setup for organizations running, for example, multiple Atlassian Cloud instances, because each instance has its own user group to map.

Yes, anytime, in Settings → Account → Score Visibility. You can hide scores account-wide or configure visibility for different user levels. Many teams run WorkSights with scores disabled entirely and rely on the AI summaries, reports, and Observer insights instead. The score is a shorthand signal, not the product.

Yes. As WorkSights processes more activity, it builds a clearer baseline for your business. That context compounds over time, which means insights become more accurate and more specific to how your business actually operates. The longer WorkSights runs, the more valuable it gets.

No. WorkSights uses AI to expand what leaders can see, but it doesn’t make decisions on their behalf. It identifies patterns, surfaces signals, and delivers insights. What happens next is a human call. Our job is to make sure leadership decisions are informed by a clearer, more timely picture of what’s happening in the business.

They're indicators, not verdicts. They exist to give you visibility you'd otherwise not have, and every insight comes with its reasoning and the underlying data attached, so you can validate what the AI noticed before acting on anything. The recommended pattern is simple: the AI surfaces, the human verifies.

You can give the system per-user context. If someone just had a baby and is working unusual hours, or is on reduced capacity, you can note that in their user profile and the AI takes it into account in its summaries and insights. The system describes what it sees, and you control what it knows.

The score is an estimate of visible input effort per day, not a tracking metric. Each user has a work schedule (for example, Monday to Friday, 8 hours a day). The system adds up the activity it can see across connected services and estimates the time involved, then compares that to the scheduled day. Most teams reduce the denominator by around 20% to account for the normal, human parts of a workday that never show up in any system.

AI assistants are powerful for individuals, but they’re built around a prompt-driven model. You ask a question, you get an answer, based on the context you’ve provided. WorkSights works differently. It runs continuously in the background, evaluating signals across your business without you needing to initiate anything. It also operates at the organization level synthesizing activity across systems and teams. You don’t need to know what to ask. WorkSights surfaces what matters.

Not currently. Access is controlled through the manager hierarchy instead, so visibility always maps to actual reporting lines. We've had requests for benchmarking across role categories and it's on our radar for the future.

WorkSights is designed for performance-driven leaders across a range of business sizes. It’s particularly well suited to growth-stage companies and scaling teams where complexity is increasing faster than traditional management processes can keep up. If you’re responsible for how a business performs and you want better visibility than meetings and dashboards give you, WorkSights is built for you.

Yes, and it doesn’t matter which. WorkSights connects to the cloud tools where work happens, and modern teams generate digital signals regardless of where they’re sitting. 

Three phases, based on what's worked with our customers:

First, leadership connects the system and spends a few weeks seeing what the data actually looks like in your context. There's no substitute for knowing exactly what's there before you communicate anything.

Second, managers get access to their own teams, role categories get tuned, and additional services get connected to fill gaps.

Third, the wider rollout, with clear communication: this is an AI for the company that helps managers be better leaders and coaches, reduces status-update friction, and reads only metadata from company cloud systems. We provide a manager rollout one-pager to make that communication easy.

No. WorkSights only receives metadata. Email bodies, attachments, and internal content never leave your mail server.

WorkSights connects to your existing systems and continuously processes operational signals. It combines activity across tools, identifies patterns, and surfaces insights without requiring manual input.

Yes. All data is encrypted in transit and at rest. API tokens are encrypted in the database. Authentication is via Google or Microsoft SSO only. We have undergone Penetration Tests and have achieved SOC 2 certification. See more on our Security page.

You need a WorkSights account registered with Google Workspace or Microsoft 365 and admin-level access to cloud tools you want to connect. There’s no software to install. Most teams are up and running in under an hour.

WorkSights AI is the intelligence platform for your whole business. It connects to the systems where your team is already working and uses AI to understand the work happening across your business. This gives leaders instant visibility into what's really happening: fewer meetings, better decisions, no surprises.

WorkSights integrates with systems such as Google Workspace, Microsoft 365, GitHub, HubSpot, Zoom, Notion, and other commonly used business tools.

Not much. Once your integrations are connected and your team structure is set up, WorkSights runs on its own. You may want to configure roles and reporting relationships to make sure the right people see the right data, but there are no dashboards to build and no reports to schedule. WorkSights surfaces insights automatically, though you can also ask questions directly through Slack or the Insights chat when you want to dig deeper.

WorkSights connects through secure APIs and system-level access such as audit logs.

WorkSights uses roles to control access. Members see only their own data. Managers see their direct reports. Executives can manage reporting structures. Technical Admins can set up connections but can't see team activity. Data stays within WorkSights' cloud infrastructure.

We analyze cloud-based audit logs only. We never access keystrokes, screen captures, or files. WorkSights uses a strict role-based access model to control visibility.

Signals are structured events generated by your systems, such as activity timestamps, interactions, and changes. WorkSights uses these signals to understand how work is progressing across the business.

Modern companies run across many tools, but leadership visibility has not kept up. We built WorkSights to close that gap and give leaders a clear, continuous view of how their business is actually operating.

Most integrations can be connected in minutes. Processing of activities begins in approximately 20 minutes.

Yes. WorkSights operates in read-only mode and does not modify, write, or delete any data in your connected systems. It only receives and processes system-level signals to generate insights.

Technical Admins can configure integrations and system settings without access to operational data.

WorkSights uses metadata like activity timestamps, interaction types, and system events generated by your existing cloud tools. It does not process the content of messages, documents, emails, or files. The focus is on operational signals: how work is flowing, where coordination is happening, and where patterns are emerging across the business.

WorkSights reduces the gap between what is happening in your business and what you know about it. Instead of relying on reports and meetings, it surfaces signals continuously so you can act earlier.

Connect your primary communication and collaboration tools first. Google Workspace or Microsoft 365 cover a significant portion of where work actually happens. WorkSights starts processing signals within about 20 minutes of connection. From there, insights build as activity accumulates. Most leaders start seeing meaningful patterns within the first few days.

Yes, only authorized users can access data and in addition to the Roles above, each user can be blocked from logging into your account. Setup can be handled by Technical Admins who don’t have access to score data unless they’re also designated managers.

No. Setup is straightforward, but access to system-level settings may be required.

WorkSights connects to your systems through secure, encrypted APIs and system-level access such as audit logs. This allows it to receive structured activity data without interfering with system behavior or requiring changes to existing workflows.

WorkSights analyzes patterns across systems to detect trends, changes, and coordination gaps. These patterns are translated into clear, actionable insights for leadership.

You can start with just one. Most teams begin with Google Workspace or Microsoft 365 since that’s where the majority of work signals already exist. You can add more integrations over time. The more systems you connect, the richer the picture WorkSights builds across the business.

WorkSights is designed for founders, CEOs, and operational leaders who need clear visibility across their business.

No. Once your systems are connected, WorkSights runs continuously in the background without requiring manual updates or reporting.

Yes. WorkSights follows the access rules defined in your connected systems.

Yes. In most cases, admin-level access is required to enable integrations.

WorkSights is built upon industry standard platforms like Postgres (Database, hosted by Supabase), NextJS (TypeScript framework from Vercel) and DBOS (Workflow orchestration, created by Postgres founder). We use GitHub for all source control and build management.

You can, but those tools provide data inside a single system. WorkSights combines signals across systems and helps you understand how work flows across the business.

Yes. You can choose which integrations to enable or disable at any time under Services.

Yes. Access can be updated or revoked at any time.

No. WorkSights operates on top of your existing workflows and does not require any changes to how your team works.

No. As per our Terms of Service (Section 4.2), you retain all rights to your data. We will never sell your data or provide it to third parties. Per our Privacy Policy (Section 2.1), we retain the right to use aggregated, anonymized data to create benchmarks, reports and other useful features in the product. For Google Workspace data in particular, the use of raw or derived user data received from Workspace APIs will adhere to the Google User Data Policy, including the Limited Use requirements

Yes. Not only are we SOC 2 certified, we only use vendors who are also SOC 2 certified. See more on our Security page.

No, not at all. There’s no software to install. Just sign up, connect your cloud platforms (like Google Workspace or Microsoft 365), and you’re ready to go.

Yes. Integrations can be removed at any time from the settings.

Yes. You need access to system-level APIs or audit logs. WorkSights includes a Technical Admin role so setup can be handled without exposing operational data.

We retain your data for 30 days in case of accidental cancellation. After that, data is purged from our databases, with backups retained for up to 90 days.

The Activity Dashboard provides a real-time view of operational activity across your connected systems. It surfaces structured signals that reflect how work is progressing, helping leaders understand what is happening across the business without checking individual tools.

Our servers are provided by Amazon Web Services (AWS) in either the US-East (Virginia) or EU-West (Ireland) for our European users.

No. Nothing is installed on anyone's device, and no message or file content is ever read. WorkSights reads metadata from the audit logs of your company's cloud services and uses AI to give leaders visibility into how the business is operating. It exists to help managers be better leaders and coaches, not to monitor individuals. We don't watch people, we understand work.

The Score is an estimate of visible input effort per day, not a tracking metric. The system compares the activity it can see across your connected services against each person's scheduled workday. Because it only reflects connected systems, someone working in other tools or off laptop will show a lower score without it meaning anything about their actual work. Treat it as a signal to explore, never a verdict.

If scores don't fit your culture, you can disable them anytime in Settings → Account → Score Visibility, account-wide or for specific user levels. The heart of the platform is its qualitative understanding: the summaries, reports, and Observer insights.

After you finish the setup, you see a confirmation of connection. WorkSights begins receiving system-level activity and starts processing signals.

Insights update continuously as new signals are processed. As more data becomes available, patterns become clearer and previous interpretations may evolve to reflect a more accurate picture.

No. WorkSights is read-only and does not modify your systems or data.

Nothing is installed on anyone's device, so there is no software for team members to see. WorkSights reads audit logs from your company's cloud services. That said, we recommend communicating the rollout openly. Teams respond well when leaders explain what the platform is, what it doesn't do, and why it's being introduced. We provide rollout communication materials to make that easy.

BI tools and dashboards are useful, but they show you what you've already decided to measure, and only when you go looking. WorkSights does something different: it continuously evaluates how the business is operating across systems and surfaces signals you didn't know to look for. It also synthesizes across tools, so you get a view of how work is flowing at the business level, not just within a single platform. Think of it as the layer above your dashboards, not a replacement for them.

WorkSights will stop receiving data from that system and including it in reports until the connection is restored.

Some systems provide data with slight delays depending on how their APIs or audit logs work. WorkSights processes data as it becomes available, so timing may vary across integrations.

Yes. You can reconnect integrations at any time.

Yes. As WorkSights processes more activity over time, it builds a clearer understanding of patterns and improves the quality of insights.

WorkSights is designed to give leaders greater confidence in how their business is running. Practically, that means catching issues earlier, making faster and better-informed decisions, and spending less time manually chasing status across tools. Over time, as WorkSights builds organizational memory, those benefits compound.

No. Each integration may provide different types of system signals depending on the platform.

Each system provides different types of structured data. As a result, the level of detail and types of signals may vary depending on the integration.

If an integration provides limited signals, WorkSights will still process what is available. Insights may be less detailed until more data becomes available.

WorkSights provides a series of built-in roles and custom roles for some plans:

• Member: sees only their own data.
• Manager: sees data for their direct reports.
• Executive: can see all users and configure reporting relationships.
• Technical Admin: can set up integrations but can’t see user activity.

We've chosen to make an always-free tier of the product available for three reasons. The first is that we deeply care about helping managers and the companies they work for be more successful - it is why we built the product. The second is that it is good business - the more people that use WorkSights, the more people who will tell other business owners and managers about us. The third reason is that we believe users who find value in WorkSights will willingly pay for a paid plan and its features, which is the way we make money.

No. As a subscription product that provides valuable insights into how your business has been operating, we do not provide refunds or credits if you change your mind or decide to cancel a paid plan during the period you've pre-paid for. While this might seem harsh, it would be common for someone to upgrade to a paid plan to temporarily add more users or increase their look-back reporting period, get the data they need (at significant cost to us to process it all) and then downgrade.

Yes. If you want to upgrade your account during your plan period, you will only be charged for the difference between the old plan and the new plan for the number of months (or parts thereof) that you have remaining on your current plan period.

No. While we often applaud the work and mission of various non-profit businesses and charities, we aren't willing or able to adjudicate on the alignment of values and mission between non-profit organizations and our company.

WorkSights is a product from Ascendius, Inc, a C-Corp registered in Nevada, USA. As is fitting for a product for managing remote and hybrid teams, we have team members in New York and Denver in the United States, Lisbon Portugal, and Wollongong Australia. We are currently bootstrapped and are not looking to raise capital or bring in external investors in the foreseeable future.

The best way to help us is to spread the word - in a noisy market, word of mouth is worth more than ever! While we're not actively hiring, if you'd like to get in touch email us at careers@worksights.ai.