Table of contents
WorkSights brings HubSpot Ticket (Service) activity into the timeline so teams can follow customer issues, support work, and ticket progression without opening HubSpot.
What WorkSights Receives
WorkSights logs Ticket activity from HubSpot, including:
- New ticket creation
- Updates to ticket fields, such as subject, priority, pipeline or stage
- Status
- Associated contact or company
- Engagement tied to a ticket, like notes, calls, tasks, emails, or meetings created on the ticket
WorkSights shows all the details HubSpot sends, including the ticket name, the field updated, and the new value.
Typical entries include:
- Created HubSpot Ticket: Ticket regarding Subject
- Updated HubSpot Ticket field Priority
- Updated HubSpot Ticket field Pipeline Stage
How Ticket Activity Appears in WorkSights
Ticket events appear in WorkSights's timeline using the HubSpot purple color.
Each ticket event includes:
- Ticket title
- Object being updated
- Field changes or newly created item
- Timestamp provided by HubSpot
If multiple ticket fields change at once (common in HubSpot when a ticket is triaged or moved stages), WorkSights groups those updates into one consolidated activity so the timeline stays readable.
Grouped Updates
When several Ticket fields update together (e.g., changing priority, assigning the contact, setting the pipeline), WorkSights combines them into a single event with a clear list of the changes.
This prevents noise and preserves a clean timeline, especially for fast-moving support and success teams.
Data Notes
WorkSights displays only the ticket fields and engagement objects HubSpot includes in its API responses.
Marketing workflows related to tickets are not supported because HubSpot does not provide webhook coverage for these actions.
All ticket visibility follows HubSpot’s permissions. WorkSights cannot show any ticket data the authenticated HubSpot user cannot access.
Next Steps
For configuration steps, see HubSpot Setup.
For CRM details related to service tickets, see HubSpot CRM.
For calls, notes, and tasks associated with service work, see HubSpot Engagement.
For a platform-level explanation, see HubSpot Overview.