Table of contents
HubSpot Service
HubSpot Service covers ticket activity. When a mapped user creates or updates a ticket, or logs engagement activity on a ticket, WorkSights receives the event and displays it on the timeline.
What WorkSights Receives
- New ticket creation
- Updates to ticket fields including subject, priority, pipeline, and stage
- Updates to associated contact or company
- Engagement activity associated with tickets: notes, calls, tasks, emails, and meetings
WorkSights displays the ticket name, the field updated, and the new value where HubSpot provides it.
How Ticket Activity Appears
Ticket events appear on the timeline using HubSpot's purple color. WorkSights maps ticket engagement activity to existing WorkSights activity categories. Calls map to Call, emails to Email, meetings to Meeting, tasks to Task, and ticket field updates to General. Example entries include:
- Created HubSpot Ticket: Ticket regarding Subject
- Updated HubSpot Ticket field Priority
- Updated HubSpot Ticket field Pipeline Stage
When multiple ticket fields change at the same time, WorkSights groups them into a single consolidated entry. This is especially common when a ticket is triaged or moved between pipeline stages.
Data Notes
Only ticket fields and engagement objects HubSpot's API provides will appear. Marketing workflows related to tickets are not supported. All ticket data follows HubSpot's permission model. WorkSights cannot display tickets the authenticated HubSpot user cannot access.