Table of contents
Zoom Setup
Zoom can be connected from the Services section in WorkSights. Once connected, Zoom begins sending meeting, call, and webinar activity to WorkSights for each mapped user.
WorkSights supports multiple Zoom accounts. Each account is treated as a separate connection and more than one can be added if your organization uses several Zoom environments.
Only Executives and Admins can initiate Zoom connections.
For an overview of how Zoom activity appears in WorkSights, see Zoom Overview.
Connecting Zoom
Step 1: Start the Connection
- Go to Services in the top navigation
- Find Zoom in the list
- Click Connect Zoom
Step 2: Authorize WorkSights in Zoom
You will be redirected to Zoom to approve the requested permissions. Once approved, Zoom returns you to the WorkSights integration page.
Step 3: User Mapping
WorkSights imports your Zoom users and matches them to WorkSights profiles by email. Open the Users tab to review mappings. For any user that did not map automatically, select the correct WorkSights profile from the dropdown.
Step 4: Manage Access Per User (Optional)
Admins, Owners, and Executives can enable or disable Zoom for individual users. To manage per-user access, go to Team View, select a user, open the Services tab, and toggle Zoom on or off. This is useful for organizations with mixed Zoom licensing or where visibility needs to be limited to specific roles.
What Happens Next
Once connected, WorkSights begins receiving new activity automatically. Hosted meetings, webinar sessions, and Zoom Phone calls appear on the timeline as they occur. Zoom does not send historical activity. Connection status and user mappings can be reviewed and updated at any time from the Zoom integration page.