Table of contents
Zoom Phone
Zoom Phone calls appear in WorkSights so teams can see inbound and outbound call activity alongside meetings and other daily work. Unlike meetings and webinars, Zoom Phone activity appears for both the caller and the callee, so there is no host-only limitation.
For connection steps, see Zoom Setup.
What WorkSights Receives
WorkSights receives metadata for each Zoom Phone call involving the connected user:
- Call direction (inbound or outbound)
- Caller ID name when Zoom provides it
- Start and end time
- Duration
- Device metadata such as Windows client, mobile app, or VoIP client
Call recordings, transcripts, audio content, and participant identities beyond caller ID are never received.
How Calls Appear
Each call appears as a timeline entry showing call direction, time range, and caller or recipient information. Selecting the entry expands it to show the additional metadata Zoom provides.
Data Notes
Zoom Phone activity appears only for users with an active Zoom Phone subscription. If a user does not have Zoom Phone included in their Zoom licensing, no call data will appear regardless of mapping or connection status. Activity appears only for mapped users and only from the point the integration is connected.
Troubleshooting
If Zoom Phone activity is not appearing as expected:
- Confirm the affected user has an active Zoom Phone subscription in Zoom.
- Check that the user is mapped and that Zoom is active in their Services tab.
- Verify the user's Zoom and WorkSights email addresses match.
- For persistent issues, contact support via the in-app chat.