Table of contents
Zoom Phone
Zoom Phone calls appear in WorkSights for mapped and subscribed users on both sides of a call. Unlike meetings and webinars, phone call activity is not limited to the host - both the caller and the callee generate activity entries when they are mapped.
For connection steps, see Zoom Setup.
What WorkSights Receives
WorkSights captures call direction, caller ID name when Zoom provides it, start and end time, and duration. Call recordings, transcripts, audio content, and any call content are never received.
How Calls Appear
Each call generates an activity entry in the Call category in cyan. The entry shows call direction, time range, and the caller or recipient information Zoom provides. Activity appears after the call ends, not while it is in progress.
Zoom Phone activity requires an active Zoom Phone subscription in both Zoom and WorkSights. Users without a Zoom Phone licence will not generate call activity regardless of mapping or connection status.
Troubleshooting
Zoom Phone activity is not appearing
Confirm the user has an active Zoom Phone subscription in Zoom and that the Zoom Phone feature is active in WorkSights. Confirm the user is mapped by email in the Users tab.
Activity is delayed
This is expected. Activity is processed in batches roughly every 20 minutes after the call ends.