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Zoom Phone calls appear in WorkSights so teams can see inbound and outbound call activity alongside their meetings and other work. Once Zoom is connected and users are mapped, call events begin showing automatically in the timeline.
What WorkSights Shows for Zoom Phone
For each Zoom Phone call associated with the connected user, WorkSights displays:
- whether the call was inbound or outbound
- the caller ID name (when Zoom provides it)
- the start and end time of the call
- the call duration
- additional context such as the device used (e.g., Windows client or mobile app)
This gives a clear, high-level picture of call activity without exposing any call content.
How Zoom Phone Events Appear in WorkSights
Each call appears as a blue event on the timeline with:
- call direction (Inbound call from… / Outbound call to…)
- time range
- caller or recipient
Selecting the event expands it to show the additional metadata Zoom provides.
What Zoom Does Not Share
Zoom Phone does not provide call recordings, transcripts, participant identities beyond caller ID, or any audio content. WorkSights only displays the metadata that Zoom makes available for a given call.
Host vs. Participant Logic for Calls
Unlike meetings, Zoom Phone calls always include the connected user as either the caller or the callee.
This means call visibility is straightforward:
- If the user is part of the call, WorkSights will show it
- If the user is not part of the call, nothing is shown
There are no “external host” limitations for calls.
Requirements for Zoom Phone Activity to Appear
Zoom Phone events only appear for users who:
- have a Zoom Phone subscription in Zoom
- are mapped to a WorkSights profile
- have Zoom active in their Services Tab
If Zoom Phone is not included in the user’s Zoom licensing, WorkSights won’t receive or display any call data.