Table of contents
Teams Chats
Teams chat activity provides a lightweight signal of collaboration across your organization. WorkSights ingests message participation metadata from Microsoft's Unified Audit Log to reflect when communication is taking place, while preserving the confidentiality of conversations.
Teams chat requires audit logging to be active for your tenant. If chat activity is not appearing, see Microsoft 365 Audit Log Activation.
For connection steps, see Connecting Microsoft 365.
What WorkSights Receives
WorkSights processes Teams chat metadata from the Unified Audit Log. This includes when a user sends a message in a direct message or group chat, when a user creates or joins a chat thread, timestamps associated with chat activity, and whether the chat involved internal or external participants. Message text, images, attachments, reactions, thread history, and channel history are never received.
How Teams Chats Appear
Chat events appear as short communication entries on the user's daily timeline. Each entry reflects the moment of participation, not the full thread. Activity uses WorkSights's Teams-specific color category.
Multiple messages posted close together may be consolidated during nightly processing to reduce noise and avoid cluttering the timeline with micro-events. Chat entries contribute to daily activity visibility but do not affect performance scoring.
How WorkSights Classifies Teams Chats
WorkSights applies the same classification logic used across all integrations.
Internal chat: All detectable participants are members of your Microsoft 365 domain.
External chat: At least one participant has a different email domain.
Microsoft sometimes omits complete participant information. In these cases WorkSights marks the event with the best available classification without making assumptions.
Data Notes
Activity appears only for mapped users. System-generated and automated chat notifications are filtered to prevent noise. If Microsoft delivers delayed audit entries, WorkSights adjusts timestamps during nightly processing.
Troubleshooting
If Teams chat activity is not appearing as expected:
- Confirm audit logging is active for your tenant. Teams chat requires the Unified Audit Log. See Microsoft 365 Audit Log Activation.
- Confirm the affected user is mapped in WorkSights.
- Audit log data refreshes multiple times per day. Allow several hours after enabling audit logging before expecting chat activity to appear.
- Activity appears only for mapped users. Unmapped users do not generate chat entries in WorkSights.
- For persistent issues, contact support via the in-app chat.