Table of contents
Slack can be connected from the Services section in WorkSights. Once connected, WorkSights begins showing Slack presence for your team, brings channel message activity into the activity stream, and makes WorkSights AI available as a conversational interface inside Slack.
Only Executives and Admins can connect or modify the integration.
Step-by-Step Setup Instructions
Step 1 – Connect Slack
- Go to Services in the top navigation.
- Find Slack in the list and select Connect Slack.
- Sign into your Slack workspace and approve the requested permissions.
Step 2 – User Mapping
After the connection is established, WorkSights imports your Slack users and maps them automatically by email. If a user does not map automatically, open the Users tab and match them manually by selecting the correct Slack account. Accurate mapping ensures presence and activity data appears for the right team member.
Accurate mapping ensures Slack presence appears for the right team member.
Step 3 – Configure Channels
Open the Channels tab to control which channels WorkSights joins and what it ingests.
Channel scope
- None — presence only, no channel activity.
- All Public Channels — WorkSights joins every public channel in your workspace.
- Selected Public Channels — WorkSights loads your channel list. Check or uncheck channels to include or exclude them. Use the search bar to find channels quickly. The counter at the top right shows how many channels are currently selected.
Content level
- Metadata only — timing and authorship only. Message text is not ingested.
- Full message content — message text is ingested and available to WorkSights AI for context and analysis.
Select Save Channel Settings when done. Members will see a one-time join notification in each channel WorkSights joins.
Step 4 – Refreshing an Existing Connection
If Slack was connected before channel features were introduced, the existing connection does not have the required permissions. To refresh:
- Open the Slack integration page from Services.
- Select Refresh Connection and re-authenticate with Slack.
- Once refreshed, return to the Channels tab to configure channel settings.
It may take a few minutes after refreshing before channel settings become active.
What Happens Next
Slack presence appears on your team's timelines within a few minutes of a successful connection. Channel activity begins flowing in as messages are sent in joined channels. WorkSights AI is available in Slack as soon as the connection is saved.