Table of contents
Basecamp Comments
Comments in Basecamp support discussion across messages, to-dos, files, and scheduled entries. WorkSights captures comment activity so leaders can see where collaboration is happening throughout the day.
For connection steps, see Basecamp Setup.
What WorkSights Receives
WorkSights captures comments added to any Basecamp recording. Activity titles show the project and the object the comment belongs top: Project > Object Type > Object Name > Comment Added. A preview of the comment text appears in the activity detail.
Comment activity is categorized as General and appears only for mapped users, from the point of connection onwards.
Troubleshooting
Comment activity is not appearing
Confirm the affected user is mapped in the Users tab. Confirm the activity occurred after the connection was established, as no historical data is imported.
Activity stopped after reconnecting
The webhook URL is tied to the connection. Reconnect the integration from the integration page to re-register the webhook with the correct URL. Contact us at success@worksights.ai for any assistance.
Activity is delayed
This is expected. Activity is processed in batches roughly every 20 minutes.