Table of contents
Zoom Webinars
Completed Zoom webinars appear in WorkSights for every mapped and subscribed participant, host and attendee alike. WorkSights receives session metadata after the webinar ends and creates a separate activity entry for each person who participated.
For connection steps, see Zoom Setup.
What WorkSights Receives
WorkSights captures the webinar title, start and end times, and each participant's actual join-to-leave duration. The full participant list is fetched after the webinar ends, and participant emails are used to map attendees to WorkSights users and to build ClientSights Person and Company records.
Attendee engagement metrics, registration data, polling and Q&A data, recordings, transcripts, and any webinar content are never received.
How Webinars Appear
Each mapped and subscribed participant receives their own activity entry. The title reflects their role: Hosted a webinar: Topic for the host, and Attended a webinar: Topic for participants. Duration shown is that person's actual time in the session.
Webinars appear in the Call category in cyan on the timeline. Activity appears after the webinar ends, not while it is in progress. Allow up to 20 minutes from when the webinar ends for the activity to appear.
Troubleshooting
A webinar is missing for a specific user
Confirm the user is mapped in the Users tab and that their Zoom and WorkSights email addresses match. Confirm the Zoom Webinars feature subscription is active. Confirm the webinar ended after the integration was connected.
Activity is delayed
This is expected. Activity is processed in batches roughly every 20 minutes after the session ends.
A webinar appears for the host but not for an attendee
Confirm the attendee is mapped by email and has an active Zoom Webinars subscription in WorkSights.