Table of contents
Zoom Webinars
Zoom Webinars appear in WorkSights so teams can see when webinar sessions are hosted and how they fit into the flow of the day. Like meetings, webinar data is available only when the connected user is the host.
For connection steps, see Zoom Setup.
What WorkSights Receives
WorkSights receives metadata for every Zoom webinar hosted by the connected user:
- Webinar session title when provided
- Start and end time
- Duration
Attendee lists, engagement metrics, chat messages, registration data, polling and Q&A data, and webinar content of any kind are never received.
How Webinars Appear
Hosted webinars appear on the timeline in the same bright blue used for meetings and phone calls. The webinar title and time range are shown. Selecting the entry expands it to show the session information Zoom makes available.
If a mapped user attends a webinar hosted by someone else, Zoom does not share session details with WorkSights. In those cases, the calendar event appears on the timeline but no Zoom webinar data is shown.
Data Notes
Zoom shares webinar data only for sessions where the connected account is the host. Attendee lists and engagement data are never available regardless of host status. Activity appears only for mapped users and only from the point the integration is connected.
Troubleshooting
If a hosted webinar is not appearing as expected:
- Confirm the user was the host of the webinar, not an attendee.
- Check that the user is mapped and that Zoom is active in their Services tab.
- Verify the webinar belongs to the same Zoom account connected to WorkSights.
- Confirm the user's Zoom and WorkSights email addresses match.
- For persistent issues, contact support via the in-app chat.